EUNORAU 27.5" Meta 275 Step Through Electric Commuter Bike
MOTOR: 48V/500W HIGH TORQUE hub motor
FRAME: Aluminum alloy 6061
MAXIMUM SPEED: 20 MPH
BATTERY RANGE: 40-50 Miles*
BATTERY CHARGING TIME: 4 - 6 hours
BATTERY TYPE: Lithium-Ion
BATTERY CAPACITY: 48V/13Ah(Optional Second Battery 14&17Ah)
BOX DIMENSIONS (CM): 160 L x 30 W x 89H
THROTTLE: Thumb Throttle (power at your hand is always available)
DISPLAY: Led panel
SENSOR: Torque sensor
HEADLIGHT: Front LED Headlight
TAILLIGHT: Rear LED Light
REAR RACK: INCLUDED
FENDER: INCLUDED
RIMS: 27.5inch Black Alloy
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Shipping
Please note that the shipping policy varies by brand. Please make sure you are referencing the right brand.
Aostirmotor will arrange the Shipping according to your address.
Attention:
1. Normally, your order will be picked up by FedEx from our warehouse within 3 days;
2. However, due to COVID-19, the FedEx processing center is seriously understaffed, so your package tracking information cannot be pdated in time;
3. Shipping time of your order: 10-25 daysEunorau Standard Shipping Timelines (if in stock):
US: 10 - 20 days
Canada: 15 - 30 days1. Fast orders processed in 3-7 business days
Haidong has 4 large warehouses in the United States, distributed in California and Oregon and we have 1 warehouse in Canada. The total area of the warehouse is 10,000 square meters, which is enough to ensure sufficient inventory! We store various models of prototype bicycles in the warehouse.
2. Custom orders processed within 30 business days
If you have personalized customization needs, such as battery replacement, motor specifications or body color, logos, etc., please let our technical team process the order and ship it quickly for you. We store a large number of brand accessories in our warehouse, such as Shimano gearboxes, Samsung batteries, Kenda tires, KMC chains, Tektro brakes, etc., which can be assembled quickly and conveniently according to your configuration requirements.NAKTO EBIKES Shipping Policy
Any questions please email us at: naktousa@gmail.com
Shipping from:
We ship from our warehouse at :1683 Sierra Madre Circle，Placentia，CA, 92870, USA
Shipping time:
Open now from Monday to Friday (9:am to 5:00 pm Pacific Time)
Shipping Date:
All ebikes in stock will ship out in 1-3 business days. It will takes 3-5 business days to arrive.
Delivery time:
Normally ebikes would arrive in 3-5 business days, however during COVID-19, are delivery times may vary slightly.
Shipping Company:
We delivery by UPS ground
Shipping area:
We ship nationwide across the USA except Alaska and Puerto Rico. Customers who live in Puerto Rico，and Canada, please email: info@coastbikeco.com
All of our products are shipped by UPS Ground . More than 10 bikes will send by the Truck. The truck company will call you once it arrives to your destination terminal to schedule delivery time and date with you. Please make sure that someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives and notify the driver of any damage or missing pieces.
Orders made on Saturdays, Sundays and holidays will be processed on the following business day.
*Please note that during holiday or busy season, there might be a delay in shipping out your unit, we want to make sure that your unit is completely checked before it leaves our warehouse.Sava Standard Shipping Timelines (if in stock):
All bikes are shipped by UPS and have an expected delivery time of:
2-3 weeks to the Continental US & Canada -
Warranty
Please note that warranties vary by brand. Please make sure you are referencing the right brand.
LIMITED ONE-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
All EUNORAU bikes are covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects (All free Accessories are not covered by warranty service).
WARRANTY PERIOD AND TARGET AUDIENCE TERMS
The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the one-year warranty would be started since the initial owner has received it.
As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:
1) The one-year package hasn't expired since the initial owner has received it.
2) You have the initial owner's name & the initial order number.
COVERED PRODUCTS
EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:
Frame
EUNORAU ebike frames are covered by a replacement warranty for one year.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.
EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.
Frame issues that are excluded from this warranty include but are not limited to:
Corrosion
Paint fade, scratches, impact marks
Impact damage
Non-reversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Batteries
EUNORAU batteries are covered by a one-year prorated warranty.
During one year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective directly by EUNORAU only.
This Limited Warranty does not cover:
Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:
Brake Pads
Rotors
Spokes
Tires/Tubes
Chains
Chain Rings Cassettes
Crankset
Parts compromised due to corrosion due to the elements (moisture, heat, etc).
Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
Labor charges for part replacement or changeover.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
Scratches, dents, and cosmetic damage not caused by EUNORAU.
The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:
Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
Where any of the seals on the battery are broken or show evidence of tampering;
Where the Battery has been used in equipment other than the Bike for which it is specified;
Parts & Components
Original EUNORAU parts & components are covered by a one-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).
CLAIMS PROCESS
Warranty Claims
All claims to this warranty must be made through EUNORAU. and submitted to info@eunorau-ebike.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at info@eunorau-ebike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within one year of initial purchase. EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@eunorau-ebike.com and provide us with photo or video proof.
All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
REPAIR SERVICE For offline bicycle store repair services, EUNORAU will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.We provide a standard, limited warranty for manufacturer defects and workmanship of all models of electric bicycles, scooters, and their components. From the date of delivery of the product, during the warranty service period, the defective parts caused by Haidong will be repaired or replaced free of charge. The client needs to provide the original purchase receipt to establish the proof of purchase and determine the warranty start date.
Electric Bicycle Warranty Period
From the date of delivery, the warranty periods provided by Haidong for the following components are:
Motor: 2 Years, Free maintenance or replacement
Battery: 2 Years, Free maintenance or replacement
Frame: 2 Years, Free maintenance or replacement
Controller: 2 Years, Free maintenance or replacement
Brake: 1 Year, Free maintenance or replacement
Handlebar: 1 Year, Free maintenance or replacement
Seat tube: 1 Year, Free maintenance or replacement
Tires: 1 Year, Free maintenance or replacement
Pedal: 1 Year, Free maintenance or replacement
Cushion: 1 Year, Free maintenance or replacement
Note: If there are any quality problems with the battery, motor, and controller of the electric bicycle received from Haidong within one month from the date of delivery, Haidong will send new bikes to the client for free.
Electric Scooter Warranty Period
From the date of delivery, the warranty period provided by Haidong for the following components are:
Controller: 2 Years, Free maintenance
Frame: 2 Years, Free maintenance
Motor: 2 Years, Free maintenance
Battery: 2 Years, Free maintenance
Brake pads: 1 Year, Free maintenance or replacement
Bracket: 1 Year, Free maintenance or replacement
Note: If there are any quality problems with the battery, motor, and controller of the electric scooter received from Haidong within one month from the date of delivery, Haidong will send new scooters to the client for free.
The Limited Warranty Does Not Include the Following:
1) Defects or damage caused by external reasons, including bad weather, natural disasters, accidents, or improper storage, stolen items, etc.
2) All human-caused, including defects or damage caused by improper operations such as assembly, testing, use, maintenance, modification, upgrades, etc.
3) Ordinary wear and tear caused by normal storage or use.
4) Products whose serial numbers or barcodes have been removed, defaced, damaged, altered, or illegible.
Warranty Process
1) During the warranty period, the customer can get in touch with the customer service staff of Haidong via email, telephone, or any other communication method.
2) It is necessary to provide pictures or videos of the problematic part so that we can evaluate the problem.
3) After receiving all the information we need, we will notify the technical department, and the technical department will guide the customer to repair.
4) Once the technical department agrees, we will send you replacement parts and assist you with warranty issues.
Note: Haidong will not replace any parts without first seeing the photos or videos of the damaged product. Customers need to provide evidence to us via email.
Shipping Claim
In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.
Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.
The above explanation of the warranty policy belongs to Haidong. If you have any questions about this warranty policy, please send an email to sales@hd-ebike.com.NAKTO Electric Bicycle Warranty Policy
NAKTO 1 Year Warranty includes main bike components: motor, battery, controller, throttle, brake and PAS system.
Parts are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase.
Shipping Damage claims
Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support Department at (714)603-7547 or email us at naktousa@gmail.com for return/replacement instructions
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
CLAIMS
All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at naktousa@gmail.com as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.SAVA TWO-YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES:
This limited warranty applies only to the original owner of SAVA bike and is not transferable to subsequent owners. Warranty registration is not required.
Your purchase includes the following warranty:
SAVA Bike 2-Year Warranty
All SAVA bikes carry a two(2) year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship(all free accessories are not covered).
Replacement Procedure:
SAVA will replace any component that is defective or damaged in materials and/or workmanship(including the damage in the processing of shipment).
SAVA shall be in the sole discretion to determine whether damage or defect of SAVA bike or covered component is under this limited warranty.
1: Claims
If you believe your SAVA bike has a warranty issue, we suggest that you first contact us at service@savadeck-bike.com as there is a proper solution for your problem.
SAVA will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.
2: Shipping Damage Claims
In rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact service@savadeck-bike.com and provide us with photos or videos.
All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.
NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the bike.
FRAME
SAVA frames are under warranty for a period of two years from the date of original retail purchase. The defective frame can be replaced with a new one which is under the limited warranty but labor charges for frame replacement are not covered.
SAVA reserves the right to use scratch and dent stock when replacing a frame under this warranty. The defective frame can be replaced with the same or most nearly comparable one at the discretion of SAVA
Frame issues that are not covered under this warranty include but are not limited to:
Corrosion
Paint fade, scratches, impact marks
Impact damage
Non-reversible modification (drilling/welding)
Chainguard mounts to the frame if applicable
During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
No cash reimbursement will be made.
This limited warranty does not cover:
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electro-mechanical stress;
Scratches, dents and cosmetic damage, unless caused by SAVA;
Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
Ordinary wear and tear;
Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by SAVA with the products;
Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
PARTS & COMPONENTS
Original SAVA parts & components are covered by a 2-year limited warranty. Any of damaged parts caused by people is not covered.
The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.
This limited warranty does not cover:
1.Damage resulting from normal wear and tear(not the result of defects in workmanship or materials) is not covered. Wear and tear will be assessed by SAVA. Parts not covered include but are not limited to:
1.1 Brake Pads
1.2 Rotors
1.3 Spokes
1.4 Tires/Tubes
1.5 Chains
1.6 Chain Rings
1.7 Cassette
1.8 Crank set
1.9 Corrosion on electrical components is not covered by the warranty
1.10 Damage or deterioration of the surface finish,Please activate your warranty here: https://mtnbex.com/en-ca/pages/register-warranty
The following components are covered for 1 (one) year against manufacturing defects in materials and/or workmanship for the original owner. These items are- stem, handlebar, seat post, seat/saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, branded fork motor, throttle, controller, wiring harness, LCD display, battery, kickstand, reflectors, and hardware. Some items might have additional warranty provided by manufacturer and would be available by supplier directly. This warranty does not cover wear and tear products which are consumed during normal use: tires, tubes, brake pads, housing, grips, chain, spokes. This warranty only covers parts, not including shipping, labor, and other fees.
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Returns
Please note that the return policy varies by brand. Please make sure you are referencing the right brand.
If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).
We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.
Purchased Products that have not yet shipped shall be subject to a 10% processing fee.
Return process (return application is only accepted by email, not by phone)
Submit you return request by mail. The email needs to include the order information, the reason for the return and the picture of the bike. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us. After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box. Your refund will be returned within three working days after our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.
If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.
Non-returnable items include:
All the accessories
Special orders
Used products (except for extreme breakage/malfunction)
We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.A) Customer needs to inform Coast Bike Co. within 7 business days after receiving the product to initiate a return. Coast Bike Co. must inform the Customer by email within 3 days of receiving the request for return from the Customer.
B) Customer must initiate return shipment of the merchandise within 7 business days of receiving the product and pay for the shipping cost to one of Coast Bike Co.’s warehouses located in the U.S.
C) Coast Bike Co. must receive the product in 100% new, resellable condition. Merchandise is not eligible for refund if it has been assembled, ridden, worn, used, abused, or damaged in anyway. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
D) Coast Bike Co. will finish the inspection within 5 days of receipt of the product. If the returned products are not in original condition according to Clause C, Coast Bike Co. will refuse the refund request.
E) If the returned products are in original condition according to Clause C, Coast Bike Co. will agree to refund the paid amount. Refunds will be paid to the Customer for 100% of the entire purchasing price. A restocking fee of 20% will be deducted from the refund payment for items returned in their original condition within 7 days of receipt including but not limited to unauthorized returns.We provide a standard, limited warranty for manufacturer defects and workmanship of all models of electric bicycles, scooters, and their components. From the date of delivery of the product, during the warranty service period, the defective parts caused by Haidong will be repaired or replaced free of charge. The client needs to provide the original purchase receipt to establish the proof of purchase and determine the warranty start date.
Electric Bicycle Warranty Period
From the date of delivery, the warranty periods provided by Haidong for the following components are:
Motor: 2 Years, Free maintenance or replacement
Battery: 2 Years, Free maintenance or replacement
Frame: 2 Years, Free maintenance or replacement
Controller: 2 Years, Free maintenance or replacement
Brake: 1 Year, Free maintenance or replacement
Handlebar: 1 Year, Free maintenance or replacement
Seat tube: 1 Year, Free maintenance or replacement
Tires: 1 Year, Free maintenance or replacement
Pedal: 1 Year, Free maintenance or replacement
Cushion: 1 Year, Free maintenance or replacement
Note: If there are any quality problems with the battery, motor, and controller of the electric bicycle received from Haidong within one month from the date of delivery, Haidong will send new bikes to the client for free.
Electric Scooter Warranty Period
From the date of delivery, the warranty period provided by Haidong for the following components are:
Controller: 2 Years, Free maintenance
Frame: 2 Years, Free maintenance
Motor: 2 Years, Free maintenance
Battery: 2 Years, Free maintenance
Brake pads: 1 Year, Free maintenance or replacement
Bracket: 1 Year, Free maintenance or replacement
Note: If there are any quality problems with the battery, motor, and controller of the electric scooter received from Haidong within one month from the date of delivery, Haidong will send new scooters to the client for free.
The Limited Warranty Does Not Include the Following:
1) Defects or damage caused by external reasons, including bad weather, natural disasters, accidents, or improper storage, stolen items, etc.
2) All human-caused, including defects or damage caused by improper operations such as assembly, testing, use, maintenance, modification, upgrades, etc.
3) Ordinary wear and tear caused by normal storage or use.
4) Products whose serial numbers or barcodes have been removed, defaced, damaged, altered, or illegible.
Warranty Process
1) During the warranty period, the customer can get in touch with the customer service staff of Haidong via email, telephone, or any other communication method.
2) It is necessary to provide pictures or videos of the problematic part so that we can evaluate the problem.
3) After receiving all the information we need, we will notify the technical department, and the technical department will guide the customer to repair.
4) Once the technical department agrees, we will send you replacement parts and assist you with warranty issues.
Note: Haidong will not replace any parts without first seeing the photos or videos of the damaged product. Customers need to provide evidence to us via email.
Shipping Claim
In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.
Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.
The above explanation of the warranty policy belongs to Haidong. If you have any questions about this warranty policy, please send an email to sales@hd-ebike.com.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For Quality Related Reason:
Up to 14 days: Eligible for 100% of purchase price, no restocking fee.
15 - 60 days: Eligible for 80% of purchase price.
61 - 120 days: Elibigle for 60% of purchase price.
121 - 180 days: Eligible for 50% of purchase price.
Original shipping charges are non-refundable. Customers are responsible for ALL shipping costs if they apply to return items.1) Please carefully inspect all items immediately when u sign it. If there is any obvious freigh damage.
DO NOT sign the freight bill unless the damage is noted on the freight bill.The client has the option of rejecting the shipment at the time of delivery.
If the item is defective after you sign and open the package, please notify us within 48hours with pictures of the defective item. We will work with customers to solve any problem.
we will help you deal with the case within 2 days and give you a satisfied solution.
2) Products MUST BE returned within seven (7) days or the return will be disallowed.
All returns must be freight prepaid by the Sender or carrier. All returns are to be shipped back to company?s warehouse in its ORIGINAL PACKAGING. New items or Repaired items will be shipped to you after we receive the items for replacement. Refund will be granted after we receive the returned items in original packing.MTNBEX Return Policy allows you to return your electric bicycle within 15 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable. Please contact info@mtnbex.com or visit Contact Us when you have a refund request. Ship-back Charge If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer. If the return is accepted, MTNBEX will issue a pre-paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. Returned units are subject to a 15% inspection and restocking fee from the original purchase price. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit Shipping To return your product, you should get in contact with info@mtnbex.com first. We will advise return address. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item..