Returns & Shipping
Return Policy for Eunorau bikes:
A) Customer needs to inform Coast Bike Co. within 7 business days after receiving the product to initiate a return. Coast Bike Co. must inform the Customer by email within 3 days of receiving the request for return from the Customer.
B) Customer must initiate return shipment of the merchandise within 7 business days of receiving the product and pay for the shipping cost to one of Coast Bike Co.’s warehouses located in the U.S.
C) Coast Bike Co. must receive the product in 100% new, resellable condition. Merchandise is not eligible for refund if it has been assembled, ridden, worn, used, abused, or damaged in anyway. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
D) Coast Bike Co. will finish the inspection within 5 days of receipt of the product. If the returned products are not in original condition according to Clause C, Coast Bike Co. will refuse the refund request.
E) If the returned products are in original condition according to Clause C, Coast Bike Co. will agree to refund the paid amount. Refunds will be paid to the Customer for 100% of the entire purchasing price. A restocking fee of 20% will be deducted from the refund payment for items returned in their original condition within 7 days of receipt including but not limited to unauthorized returns.
Standard Shipping Timelines (if in stock):
US: 10 - 20 days
Canada: 15 - 30 days
Return Policy for Nakto Bikes:
Your will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For Quality Related Reason
For Non-Quality Related Reason
In this case, we only accept return claims within 14 days. To qualify for a return:
- The item(s) must have been purchased from www.nakto.com
- Returns will be accepted within 14 days of purchase
- The item(s) must be in new, unused condition with original packaging
- Proof of purchase required.
Original shipping charges are non-refundable. Customers are responsible for ALL shipping costs if they apply to return items.
Return to Nakto Warehouse
Bring your order, with proof of purchase, to our warehouse at
Return by Mail
- Email us at email@example.com with description of your situation, your order number and date of purchase
- Pack the item(s) in the original packaging and ship them back to 1683 Sierra Madre Circle, Placentia, CA 92870, USA
- Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund.
Return Policy for Aostirmotor Bikes:
If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff (firstname.lastname@example.org) within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).
We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.
Purchased Products that have not yet shipped shall be subject to a 10% processing fee.
Return process (return application is only accepted by email, not by phone)
- Submit you return request by mail. The email needs to include the order information, the reason for the return and the picture of the bike.
- You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
- After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
- Your refund will be returned within three working days after our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.
If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.
Non-returnable items include:
All the accessories
Used products (except for extreme breakage/malfunction)
We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.