Returns & Shipping
A) Customer needs to inform Coast Bike Co. within 7 business days after receiving the product to initiate a return. Coast Bike Co. must inform the Customer by email within 3 days of receiving the request for return from the Customer.
B) Customer must initiate return shipment of the merchandise within 7 business days of receiving the product and pay for the shipping cost to one of Coast Bike Co.’s warehouses located in the U.S.
C) Coast Bike Co. must receive the product in 100% new, resellable condition. Merchandise is not eligible for refund if it has been assembled, ridden, worn, used, abused, or damaged in anyway. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
D) Coast Bike Co. will finish the inspection within 5 days of receipt of the product. If the returned products are not in original condition according to Clause C, Coast Bike Co. will refuse the refund request.
E) If the returned products are in original condition according to Clause C, Coast Bike Co. will agree to refund the paid amount. Refunds will be paid to the Customer for 100% of the entire purchasing price. A restocking fee of 20% will be deducted from the refund payment for items returned in their original condition within 7 days of receipt including but not limited to unauthorized returns.
Standard Shipping Timelines (if in stock):
US: 10 - 20 days
Canada: 15 - 30 days